We offer an online communication platform for Providers and their patients to connect via the Site through the use of synchronous and asynchronous telecommunications technologies. The Site facilitates communication between patients and Providers.
GeniusRx does not provide medical advice or care. GeniusRx contracts with Providers who provide clinical telehealth services via the GeniusRx platform to their patients. Providers are independently contracted or employed by parties other than GeniusRx, and are not contracted or employed by GeniusRx. The Providers, and not GeniusRx, are responsible for the quality and appropriateness of the care they render to you.
The Providers are independent of GeniusRx and are merely using the Site as a way to communicate with you. Any information or advice received from a Provider comes from them alone, and not from GeniusRx. Your interactions with the providers via the Site are not intended to take the place of your relationship with your regular health care practitioners or primary care physician. Neither GeniusRx, nor any of its subsidiaries or affiliates or any third party who may promote the Site or Service or provide a link to the Service, shall be liable for any professional advice obtained from a Provider via the Site or Service, nor any information obtained on the Site. GeniusRx does not recommend or endorse any specific Providers, tests, physicians, medications, products, or procedures. You acknowledge that your reliance on any Providers or information delivered by the Providers via the Site or Service is solely at your own risk and you assume full responsibility for all risks associated herewith.
GeniusRx does not make any representations or warranties about the training or skill of any Providers who deliver services via the Site or Service. You will be provided with available Providers based solely on the information you submit to the Site. You are ultimately responsible for your choice to work with your assigned Provider.
The content of the Site and the Services, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind by GeniusRx. You should always seek the advice of your qualified health care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. All information provided by GeniusRx, or in connection with any communications supported by GeniusRx, is intended to be for general information purposes only, and is in no way intended to create a provider-patient relationship as defined by state or federal law. While GeniusRx facilitates your connection to, and communications with, Providers, GeniusRx does not provide medical services, and the doctor-patient relationship is between you and the Provider assigned to you.
2. Not for Emergencies
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “9-1-1” IMMEDIATELY. GeniusRx’s Site and Services are not for medical emergencies or urgent situations. You should not disregard or delay to seek medical advice based on anything that appears or does not appear on the Site. If you believe you have an emergency, call 9-1-1 immediately. You should seek emergency help or follow up care when recommended by a Provider or when otherwise needed. You should continue to consult with your primary provider and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition and before stopping, starting, or modifying any treatment or modification. Risks of Telehealth Services
2.2 Risks of Telehealth Services
By using the Services, you acknowledge the potential risks associated with telehealth services outlined in the GRX Medical Group, P.A. Telehealth Consent. These include but are not limited to the following: information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate medical or health care decision making by the Provider; delays in evaluation or treatment could occur due to failures of electronic equipment; a lack of access to your medical records may result in adverse drug interactions or allergic reactions or other judgment errors; although the electronic systems we use incorporate network and software security protocols to protect the privacy and security of health information, those protocols could fail causing a breach of privacy of your health information.
2.3 Prescription Policy
Neither GeniusRx nor Providers endorse any specific medication or pharmacologic product. If a Provider prescribes a medication, he/she will limit supply based upon state regulations and will only prescribe a medication as determined in his/her own discretion and professional judgment. There is no guarantee a prescription will be written. Providers do not prescribe DEA controlled substances or scheduled medications, or certain other drugs which may be harmful because of their potential for abuse. Providers reserve the right to deny care for actual or potential misuse of the Services.
You agree that any prescriptions that you acquire from a Provider will be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact a physician or pharmacist if you have any questions regarding the prescription. GeniusRx has its own Pharmacy but Providers fully honor patient freedom of choice and, if you receive a prescription for a medication, you always have the option to instruct GeniusRx to transmit that prescription to the pharmacy of your choice.
The Services provides you access to our Pharmacy which dispenses drugs at prices described in the Drug Pricing section, below. GeniusRx reserves the right to leverage third party fulfillment partners (ie: McKesson Central Fill, etc.) to fulfill orders in the most efficient and affordable manner as possible.
2.4 Not an Insurance Product
Neither GeniusRx nor Providers are insurers. The Services are not insurance products, and the amounts you pay to GeniusRx or Provider are not insurance premiums. If you desire any type of health or other insurance, you will need to purchase such insurance separately. The Service is not a discount medical plan (“DMPO”) or Medicare/Medicaid prescription drug plan. You shall be solely responsible for any and all applicable charges and taxes related to purchases made by you through the Services.
GeniusRx and Providers operate subject to state and federal regulations, and the Services may not be available in your state. You represent that you are not a person barred from enrolling for and/or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Site and/or the Services is limited exclusively to users located in States within the United States where the Services are available. Services are not available to users located outside the United States. Accessing the Site or Services from jurisdictions where content is illegal, or where we do not offer Services, is prohibited.
4.1 Order Acceptance and Shipment
Your placement of an order does not necessarily ensure that we will accept your order. We may require additional information regarding your order if you have not provided all the information required by us to have it completed. Once a properly completed order and authorization of your form of payment is received, we will process your order and Product for shipment. If, for some reason, we determined that we cannot ship your Product(s) within thirty (30) days following our receipt of a properly completed order, we will cancel your order and advise you of such action. We do not accept orders from dealers, wholesalers or other customers who intend to resell items offered on our Site.
Typographical Errors and Incorrect Pricing. In the event a Product or Service is listed at an incorrect price due to typographical error or error in pricing information received from a third party, we shall have the right to refuse or cancel any orders placed for the Product(s) and/or Service(s) listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit or debit card account in the amount of the charge.
4.2 Payment Information
4.3 Risk of Loss
All Products purchased from our Site are delivered to shipment carriers. The risk of loss and title for such Products pass to you when they are delivered to the carrier.
Return Policy You may return Products in accordance with our Returns Policy by contacting rxhelp@GeniusRx.com.
4.4 Merchant Accounts
You acknowledge that payment for services includes payment for medical services performed by GRX Medical Group, an independent physician owned medical group which is not owned by GeniusRx. Solely for the convenience of our members, GeniusRx will collect all fees, in its capacity as a payment agent on behalf of GRX Medical Group and shall pay GRX Medical Group the fair market value for clinical services rendered.
In order to access the Site and the Services, you represent and warrant that you are older than 18 years old. You agree to fully, accurately, and truthfully create your GeniusRx Account (“Account”), including but not limited to your name, mailing address, phone number, email address, and password, which become your GeniusRx ID and credentials. The GeniusRx ID and/or credentials are personal to you, and you are solely responsible for maintaining the confidentiality of your GeniusRx ID and/or credentials, and for all activities that occur under such GeniusRx ID and/or credentials. You agree to prohibit anyone else from using your GeniusRx ID and/or credentials and agree to immediately notify GeniusRx of any actual or suspected unauthorized use of your GeniusRx ID and/or credentials or other security concerns of which you become aware. Your access to the Site may be revoked by GeniusRx at any time with or without cause. You are prohibited from violating or attempting to violate the security of the Site, including, without limitation,
(a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; or
When you use the Site or Services, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing. GeniusRx and Providers may contact you by telephone, mail, or email to verify your account information. GeniusRx and Providers may request further information from you and you agree to provide such further information to ensure that you have not fraudulently created your Account. If you do not provide this information in the manner requested within 14 days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of the Site and the Services until you provide the information to us as requested.
I agree to receive invitations, notifications, reminders and other communications from my health care provider and GeniusRx (and any of its affiliates or agents) through GeniusRx’s applications or by email, text message (including any short message service), fax, phone or other method of communication. I agree and authorize my health care provider and GeniusRx to make such communications through use of an automatic telephone dialing system and/or an artificial or prerecorded voice message system (“Automated Messages”) at any of the contact information provided to GeniusRx or to my health care provider or to other service providers who are working with GeniusRx. I will immediately notify my health care provider or GeniusRx if there are any changes to my mobile phone number or other contact information.
I understand that the Automated Messages may include (without limitation) an invitation to download and use the GeniusRx application. I understand that I may receive multiple messages per day, and that I am responsible for any message and data rates charged by my mobile carrier. These communications may not be secure (not encrypted). Unsecured communications pose a risk to the confidentiality and privacy of the information being sent because they might be intercepted by a third party. I also understand that my consent to receive Automated Messages is optional and is not a condition to getting treatment or to my ability to use the GeniusRx applications. I can opt out of receiving Automated Messages at any time, including by contacting GeniusRx at 800-964-9654
By providing your mobile number, you are agreeing to be contacted by or on behalf of GeniusRx and Providers at the mobile number you have provided, including calls and text messages, to receive informational, Product or Service related (e.g., progress tracking, refill reminders, checkup reminders, etc.) and marketing communications relating to the Site and Services. Message and data rates may apply.
The Site and Services are only for users of the age of 18. If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under the age of 18, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18, please email us at rxhelp@GeniusRx.com.
Although GeniusRx attempts to ensure the integrity and accuracy of the Site and Product descriptions, it makes no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Site, Product descriptions and other content on the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform GeniusRx so that it can be corrected. If a Product described on our Site is not as described when you receive it, or the packaging on the Site does not match the product to receive, your sole remedy is to return it to us in unused and undamaged condition. Information contained on the Site may be changed or updated without notice. Additionally, GeniusRx shall have no responsibility or liability for information or content posted to the Site from any non-GeniusRx affiliated third party. GeniusRx and Providers each reserves complete and sole discretion with respect to the operation of the Site and the Services. We may withdraw, suspend, or discontinue any functionality or feature of the Site or the Services among other things. We are not responsible for transmission errors, corruption, or compromise of information carried over local or interchange telecommunications carrier. We are not responsible for maintaining information arising from use of the Site or with respect to the Services. We reserve the right to maintain, delete, or destroy all communications or information posted or uploaded to the Site or the Services in accordance with our internal record retention and/or destruction policies.
GeniusRx makes no representations whatsoever about any other website that you may access through this Site. When you access a non-GeniusRx site, please understand that it is independent from GeniusRx, and that GeniusRx has no control over the content on that website. In addition, a link to a non-GeniusRx website does not mean that GeniusRx endorses or accepts any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.
If you submit, upload, post or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images or other materials to us or our Site (“User Information”), you agree not to provide any User Information that (1) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. You agree not to contact other site users through unsolicited e-mail, telephone calls, mailings or any other method of communication. You represent and warrant to GeniusRx and Providers that you have the legal right and authorization to provide all User Information to GeniusRx and Providers for use as set forth herein and required by GeniusRx and Provider. You agree not to (i) access the Site or use the Services in any unlawful way or for any unlawful purpose; (ii) post or transmit (a) a message under a false name, or (b) any data, materials, content, or information (including, without limitation, advice, and recommendations) (collectively “Information”) which is (1) libelous, defamatory, obscene, fraudulent, false, or contrary to the ownership or intellectual property rights of any other person, or (2) contains or promotes any virus, worm, Trojan horse, time bomb, malware, or other computer programing or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate, or otherwise interrupt or expropriate the Site or the Services, personal information, software, equipment, servers, or Information or facilitate or promote hacking or similar conduct; (iii) impersonate or misrepresent your identity or falsely state or misrepresent your affiliation with a person or entity; (iv) tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security, or proper function of the Site or the Services; (v) use robots or scripts with the Site; (vi) attempt to reverse engine, reverse assemble, reverse compile, decompile, disassemble, translate, or otherwise alter, defraud, or create false results from any executable code, information on, or received by this Site; (vii) to have any antivirus or antispyware software running that is set to override the internet browser’s cookies setting; (viii) incorrectly identify the sender of any message transmitted to GeniusRx. You may not alter the attribution or origin of electronic mail, messages, or posting; (ix) harvest or collect PHI about any other individual who uses the Site or the Services; (x) infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including such rights of third parties.
You agree to defend, indemnify and hold harmless GeniusRx, and the Providers from and against all third party claims, damages and expenses (including reasonable attorneys’ fees) against or incurred by us arising out of any User Information you upload to or transmit through the Site.
We disclaim any responsibility or liability for copyrighted materials posted on our site. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.GeniusRx respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act ("DMCA"), we will respond promptly to notices of alleged infringement that are reported to GeniusRx’s Designated Copyright Agent, identified below Notices of Alleged Infringement for Content Made Available on the Site If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our Site by sending us notice ("Notice") complying with the following requirements.
With the exception of your electronic medical record, GeniusRx and Providers, as applicable, retain all right, title, and interest in and to the Site, the Services and any information, products, documentation, software, or other materials on the Site, and any patent, copyright, trade secret, trademark, service mark, or other intellectual property, or proprietary right in any of the foregoing, except for information on the Site licensed by GeniusRx or Providers (in that case, the license provider retains all right, title, and interest therein). The information available through the Site and the Services is the property of GeniusRx or Providers, as applicable. You agree not to store, copy, modify, reproduce, retransmit, distribute, disseminate, rent, lease, loan, sell, publish, broadcast, display, or circulate such information to anyone. Use, reproduction, copying, or redistribution of GeniusRx or Providers trademarks, service marks, and logos are strictly prohibited without the prior written permission of GeniusRx or Providers, as applicable. The immediately foregoing sentence also applies to any third party trademarks, service marks, and logos posted on the Site. Nothing contained on the Site should be construed as granting, by implication, estoppel, waiver or otherwise, any license or right to use any trademarks, service marks or logos displayed on the Site without the written grant thereof by GeniusRx, Providers or the third party owner of such trademarks, service marks, and/or logos. The Site may contain other proprietary notices and copyright information, the terms of which you agree to follow. GeniusRx may delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, obscene, or in violation of copyright, trademark, or other intellectual property or ownership right of any other person or entity.
GENIUSRX DOES NOT WARRANT THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. GeniusRx DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND LINKED WEBSITES. GeniusRx DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY.
WARRANTIES RELATING TO PRODUCTS OR SERVICES OFFERED, SOLD AND DISTRIBUTED BY GeniusRx ARE SUBJECT TO SEPARATE WARRANTY TERMS AND CONDITIONS, IF ANY, PROVIDED BY GeniusRx OR THIRD PARTIES WITH OR IN CONNECTION WITH THE APPLICABLE PRODUCTS OR SERVICES
EXCEPT AS PROVIDED BY LAW, AND WITHOUT LIMITATION: GENIUSRX SHALL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF PROVIDERS. GENIUSRX AND ANY THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR LINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES. TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF GENIUSRX TO YOU WITH RESPECT TO YOUR USE OF THIS SITE IS $5000 (FIVE THOUSAND DOLLARS). YOU HEREBY AGREE TO WAIVE, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL LAWS THAT LIMIT THE EFFICACY OF SUCH INDEMNIFICATIONS OR RELEASES.
To be a healthcare provider using the Site (“Provider” or, for the purposes of this Section 19, “you”) you must be a licensed physician, and must agree to comply with all laws, medical board rules and other rules and regulations applicable to you as a Provider or otherwise. Your relationship with the GeniusRx users (including your patients) is directly between you and the patient. The patient will never have a physician-patient relationship with GeniusRx. GeniusRx does not practice medicine and offers no medical services. As set forth more fully below, Provider is solely responsible for all agreements, consents, notices and other interactions with patients and other consumers. Without limiting the generality of the foregoing, Provider is solely responsible for all billings and collections from patients and other consumers, and GeniusRx shall have no liability whatsoever to Provider with respect to any amounts owed by any patient or other consumer to Provider.
GeniusRx does not provide any medical advice, legal advice, or representations in any way regarding any legal or medical issues associated with Provider, goods or services offered by Provider, including but not limited any compliance obligations or steps necessary to comply with any state or federal laws and regulations. Provider should seek legal counsel regarding any legal and compliance issues, and should not rely on any materials or content associated with the Services in determining Provider’s compliance obligations under law. Provider and GeniusRx agree that GeniusRx is not providing, to Provider, a user of the Site or Services, or anyone else, medical advice or legal advice.
Provider will use the Site and Services only in accordance with applicable standards of good medical practice. While software products such as the Site and Services can facilitate and improve the quality of service that Provider can offer patients, many factors, including the provider/patient relationship can affect a patient outcome, and with intricate and interdependent technologies and complex decision-making it is often difficult or impossible to accurately determine what the factors were and in what proportion they affected an outcome. Provider shall be solely responsible for its use of the Site and Services, and the provision of medical services to Provider’s patients. In this regard, Provider releases GeniusRx and waives any and all potential claims against GeniusRx as a result of Provider’s use of the Site and Services, and the provision of services to Provider’s patients.
As a result of the complexities and uncertainties inherent in the patient care process, Provider agrees to defend, indemnify and hold GeniusRx harmless from any claim by or on behalf of any patient of Provider, or by or on behalf of any other third party or person claiming damage by virtue of a familial or financial relationship with such a patient, which is brought against GeniusRx, regardless of the cause if such claim arises for any reason whatsoever, out of Provider’s use or operation of the Site and Services. To the extent applicable, Provider will obtain GeniusRx’s prior written consent to any settlement or judgment in which Provider agrees to any finding of fault of GeniusRx or defect in the Site or Services. GeniusRx will promptly notify Provider in writing of any claim subject to this indemnification, promptly provide Provider with the information reasonably required for the defense of the same, and grant to Provider exclusive control over its defense and settlement.
If you submit, upload, transmit, or post any consents, notices, advice, recommendations, comments, files, videos, images or other materials to us or our Site (“Provider Content”) or provide any Provider Content to patients or other consumers, you agree not to provide any Provider Content that (1) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. Provider is solely responsible for obtaining all necessary agreements and consents from, and providing all required notices to, patients and other consumers. You agree not to contact other users through unsolicited e-mail, telephone calls, mailings or any other method of communication. You represent and warrant to GeniusRx that you have the legal right and authorization to upload all Provider Content at the Site. GeniusRx shall have a royalty-free, irrevocable, transferable right and license to use the Provider Content however GeniusRx desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such Provider Content and/or incorporate such Provider Content into any form, medium or technology throughout the world. GeniusRx is and shall be under no obligation (1) to maintain any Provider Content in confidence; (2) to pay to you any compensation for any Provider Content; or (3) to respond to any Provider Content.
GeniusRx does not regularly review Provider Content, but does reserve the right (but not the obligation) to monitor and edit or remove any Provider Content submitted to the Site. You grant GeniusRx the right to use the name that you submit in connection with any Provider Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Provider Content. You are and shall remain solely responsible for the content of any Provider Content you post to the Site or provide to patients or other consumers. GeniusRx and its affiliates take no responsibility and assume no liability for any Provider Content submitted by you or any third party.
We will try to work in good faith to resolve any issue you have with Site, including Products and Services ordered or purchased through the Site, if you bring that issue to the attention of our customer service department. However, we realize that there may be rare cases where we may not be able to resolve an issue to a customer's satisfaction.
YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST GENIUSRX ONLY IN YOUR CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and GeniusRx agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.
If for any reason you are unsatisfied with our Services or if you wish to file a complaint, please contact us at firstname.lastname@example.org or 800-964-9654. All complaints will be addressed as quickly as possible. If your complaint is not resolved to your full satisfaction within five (5) working days, you may initiate a formal grievance in writing, and it will be escalated to a supervisor. You can expect a written response within fourteen (14) working days of receipt.
At GeniusRx, we strive to deliver the highest quality of care at all times. If you notice any quality related issues regarding any order you have received, please contact us immediately. We may be able to send you a replacement at no charge. Every report is taken seriously by our Quality Assurance (QA) Department and Senior Leadership Team.
An adverse drug reaction is defined as any unpredictable, unintended, undesirable, or unexpected response to a medication. Examples include: headaches, tremors, dizziness, muscle spasms, confusion, nausea, vomiting, diarrhea, skin rash, flushing, irregular heartbeat or shortness of breath. For any quality-related events or any moderate to severe drug reactions, please contact us by telephone and ask for a pharmacist. Our pharmacists will conduct an assessment, and create the best action plan to resolve any issues, including contacting your prescriber for potential dose changes. If drug reactions become worse or you are experiencing a medical emergency, please call 9-1-1 immediately.
622 Banyan Trail, Suite 614
Boca Raton, Florida 33431
General Help Email: rxhelp@GeniusRx.com
Telehealth Help Email: telehelp@GeniusRx.com
Need further assistance? Visit us at geniusrx.com/contact