Up to 80% off Retail Drug Prices + Pharmacy with Nationwide Free Delivery

FAQ

How can we help you?

GeniusRx is a full-service digital pharmacy designed to give you access to prescription medications, over-the-counter products, and wellness supplements all through an easy-to-use, online format. GeniusRx is a US-based, online home delivery pharmacy that aims to get you, your family, and even your furry friends the lowest prices on select medications. Through our easy-to-use online portal, you can find, learn, buy, and manage the medications you need. Not only that, you may find alternative treatment options to help you get an even lower price on your prescription medications. How cool is that? 

What is GeniusRx?

We are a U.S.-based, fully licensed and accredited online pharmacy that is dedicated to providing our members with the transparency needed to make educated decisions about managing their medication costs.

Is GeniusRx free to use?

There is zero cost or commitment to use GeniusRx. We encourage you to shop our site for information and pricing on thousands of prescription medications.

Why do I have to setup a free account?

We safely store all the prescription details you and your doctor provide to make it easier for your next order. Creating an account makes it easier for us to better understand and tailor our services to your needs.

How does GeniusRx get my prescriptions?

We receive all of your prescription information directly from your prescriber, via secure fax or electronically through their prescribing software program.

How long will it take for me to receive my order?

All our orders ship via the U.S. Postal Service (USPS). Members can choose between free Standard Shipping, which typically arrives within 2-5 business days, or $4.99 Priority Mail, which typically arrives within 1-3 business days.

Do I need to have health insurance?

No. While we currently do not accept health insurance, like our members, you will discover that our medication prices are often lower than insurance co-pays. In short, you can save money by NOT using health insurance.

How do your drugs compare to those from my local retail pharmacy?

GeniusRx carries the same exact medications. The only difference is lower prices.

How are your prices so low?

Unlike retail pharmacies, GeniusRx has a very low overhead, as we operate out of a single, state-of-the-art facility that ships nationwide*. In addition, we are obsessed with analytics. We are constantly reviewing our costs and processes to improve our efficiencies.

What value does GeniusRx bring to me?

We offer additional benefits to our members :

  • Savings of up to 80% on medications without requiring health insurance
  • Free home delivery to 49 states (excluding Alabama).
  • No joining fee ever and access to dozens of commonly prescribed medications for $7.20 or less
  • Bonus Value: Never wait in line at the pharmacy again!
Do I need a prescription?

Yes. A valid prescription is required to order your medication.

Is GeniusRx Pharmacy secure?

Yes. We take your privacy and security very serious.

Here is how we protect you:

We do not share your personal health and credit card records with any other pharmacy.

We will only share your personal information if you consent for us to do so.

We use third party payment processors for all transactions and recurring billing, keeping your data even more secure.

Our website has top of the line encryption and security, to help best secure your private data.

Do you accept health insurance?

Not at this time.

What am I responsible for paying?

You are only responsible for the cost of the medication. Standard Shipping is now free for each customer per each individual order. Expedited shipping is currently $4.99 for the entire order.

Will my drug costs count towards my deductible?

Depending on your insurance they may allow you to submit your receipts towards your deductible. A receipt will be included in your shipment which you can use for proof of purchase.

Do you accept my FSA or HSA?

Although our website is presently unable to process FSA and HSA cards, we can process FSA/HSA over the phone. Call our pharmacy at 1-800-964-9654 to use this method of payment.

Do you accept Medicaid or Medicare?

At this time, no we do not.

What forms of payment do you accept?

We accept all major credit cards and debit cards.  Our website is currently unable to process FSA and HSA cards; you will need to call the pharmacy at 1-800-964-9654 to use your FSA/HSA card.

Do I need to call the pharmacy after I placed my order online?

No.  After placing your online order, if the pharmacy needs any additional information, they will contact you via email.  Please make sure to add rxhelp@geniusrx.com to your safe senders list.

How do I order my prescription?

You can order prescriptions by creating a shopping cart online through GeniusRx.com or, by calling the pharmacy at 1-800-964-9654.

Whether placing the order online or by phone, you will need to provide a payment method. A pre-authorization or "hold" will be placed on the credit card for the amount of your order. Your credit card will not be charged until we secure your prescription and ship your order.

After you order, you contact your prescriber to have your prescriptions sent to GeniusRx via their electronic prescribing system. They can find us by searching mail-order pharmacies or via our NCPDP # 5733325. Or they can send a fax to 833-308-0115.

This is only if you selected the “Doctor to Send”. If you chose for the pharmacy to get your prescription, you do not need to do anything else.

How do you get my prescriptions?

GeniusRx only accepts prescriptions sent directly from a licensed prescriber, via secure fax, or sent electronically through electronic prescribing software. When you request for us to do so, we can reach out directly to your provider for your prescription or to your pharmacy for your prescription to be transferred, however, this may add more time to fulfilling your order.

Do you deliver to all 50 states?

Currently, our pharmacy delivers to 49 states nationwide.

However we do not ship to the state of Alabama. We are actively in the process of obtaining an Alabama state license.

Is there a min/max quantity I can get dispensed within each individual order?

There are multiple factors that contribute to the minimum and maximum quantities that can be dispensed. 

The maximum quantity is dependent on what the prescriber authorizes on the prescription.  By-in-large, we do not dispense more than a 90-day supply. However, certain medications have clinical or regulatory quantity limits and may be less than what was ordered online or prescribed by your provider. If this occurs, the pharmacy will notify you.

For any questions regarding quantity limits on purchases, please email us at rxhelp@geniusrx.com. 

Do you have chat capabilities?

Yes! We do have chat capabilities for you to connect directly to our patient care center team. You can do so by clicking here.

Do you offer translation or interpreter services?

GeniusRx provides free language services, through a partnership with martti by CloudBreak, to support people whose primary language is not English. If you'd like to take advantage of these services, please call us at (800) 964-9654.

Contact us

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Call us at (800) 964-9654

Email us at rxhelp@geniusrx.com

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